Communication Skills class 12 Questions and Answers
Unit 1: Communication Skills
Session 1: Active Listening
Multiple choice questions
1. You work at the front desk of a telecom company. A customer approaches you while you are working.
The customer has a query regarding a bill. What would you do?
(a) Not pay attention to the customer
(b) Keep the work aside and help the customer
(c) Continue doing your work while talking inattentively to the customer
(d) Ask the customer to talk to someone else
Answer: (b) Keep the work aside and help the customer
2. Which of the following can be a barrier to active listening?
(a) Noisy environment
(b) Not maintaining an eye contact with the speaker
(c) Not being attentive
(d) All of the above
Answer: (a) Noisy environment
3. Which of the following is not a stage of active listening?
(a) Receiving
(b) Understanding
(c) Non-responding
(d) Evaluating
Answer: (c) Non-responding
4. What are the characteristics of an ideal message?
(a) Clear
(b) Concise
(c) Accurate
(d) All of the above
Answer: (d) All of the above
Short answer question (80–100 words)
1. Write down a situation you faced at school, wherein, you overcame a barrier and practised active listening.
Answer: Once in school, my group had different ideas. Instead of pushing mine, I listened carefully to everyone. I repeated what they said to show I understood and asked questions if I was unsure. This helped us work better together because everyone felt heard. We found a solution we all agreed on. So, by listening well, we got past our communication problem and finished our project successfully.
Communication Skills class 12 Questions and Answers
Session 2: Parts of Speech
Multiple choice questions
1. What is a sentence?
(a) A group of ideas that form a complete paragraph
(b) A group of words that communicates a complete thought
(c) A set of rules that we must follow to write correctly
(d) A set of words that contains basic punctuation marks
Answer: (b) A group of words that communicates a complete thought
2. Which of these sentences is capitalised correctly?
(a) I am Hungry.
(b) Divya and sunil are reading.
(c) The bucket is Full of water.
(d) She lives in Delhi.
Answer: (d) She lives in Delhi.
3. Which of these sentences is punctuated correctly?
(a) Where are you going.
(b) I have a pen a notebook and a pencil.
(c) I am so happy to see you!
(d) This is my house.
Answer: (d) This is my house.
Communication Skills class 12 Questions and Answers
Session 3: Writing Sentences
Multiple choice questions
1. Identify the subject in the sentence, “The children played football”.
(a) The children
(b) children played
(c) played
(d) football
Answer: (a) The children
2. Identify the object in the sentence, “The children played football.”
(a) The children
(b) children played
(c) played
(d) football
Answer: (d) football
3. Which of these sentences has/have both indirect and direct objects?
(a) I am working on a presentation.
(b) She bought a blue pen.
(c) The girls played cricket.
(d) He wrote a letter to his sister.
Answer: (d) He wrote a letter to his sister.
4. Which of these sentences is/are in passive voice?
(a) They are watching a movie.
(b) The clock was repaired by Raju.
(c) He is sleeping in the room.
(d) My pet dog bit the postman.
Answer: (b) The clock was repaired by Raju.
Short answer questions
Write one sentence of each type — statement, question, exclamatory and order.
Answer:
Statement: The sky is blue.
Question: What time is it?
Exclamatory: What a beautiful day!
Order: Please pass the salt.
2. Which job role do you wish to pursue? Write two paragraphs (about 100–150 words) about that industry and your career preferences. Make sure you follow all rules about sentences and paragraphs that you have learnt.
Answer: I aspire to pursue a career in software engineering. The tech industry fascinates me because of its dynamic nature and the opportunities it offers for innovation and problem-solving. I envision myself working on projects that involve cutting-edge technology, collaborating with talented individuals to develop software solutions that make a meaningful impact. Whether it’s developing applications, designing algorithms, or improving user experiences, I am eager to contribute my skills and continuously learn in this fast-paced environment.